Last updated: 19 October 2026

Biota Conservation Pty Limited, trading as Biota Studio ("we", "us"), respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

• Contact and order details: your name, email, phone number, billing and delivery addresses, and order history.
• Licence details: for reptile and frog purchases, the licence holder's name, licence number, class and expiry, and a copy of the licence if you send one.
• Payment information: handled by our payment providers. We don't see or store your full card number.
• Service and booking details: site addresses, access notes, photos and measurements for custom builds, leases and maintenance, and attendee names (including children's first names and ages) for workshops.
• Communications: emails, messages, enquiry forms, photos you send for Live Arrival claims, and reviews.
• Website data: device and browser information, pages visited and cookie data collected through Shopify and analytics and advertising tools.

How we use it

• To process, ship and support your orders and bookings.
• To verify licences and keep the records our wildlife dealer obligations require.
• To contact you about your order, including SMS and email updates, weather holds and licence requests.
• To deliver services such as custom builds, leased displays, maintenance and workshops.
• To send newsletters and offers, only if you've opted in. You can unsubscribe at any time.
• To improve our Site, products and advertising, and to prevent fraud.

Who we share it with

We only share what's needed for each purpose:

• Shopify, our store platform, and our payment providers.
• Australia Post and freight and courier companies, to deliver your order.
• Breeders in our network: your name, phone, delivery address and licence details, to arrange delivery or pickup of your reptile or frog.
• Email, SMS, automation and booking tools we use to run the business, such as our email marketing platform and workflow automation software.
• Analytics and advertising services such as Google and Meta, which use cookies and similar technology.
• Government wildlife regulators, when the law or our licence conditions require it.
• Our accountants, lawyers and insurers, where needed.

We never sell your personal information.

Overseas storage

Some of our service providers, including Shopify, Google and Meta, store data outside Australia, including in Canada, the United States and the European Union. We use reputable providers that protect personal information.

Cookies

Our Site uses cookies to keep your cart working, remember your preferences, understand how the Site is used and measure our advertising. You can manage cookies through the cookie banner or your browser settings. Turning some cookies off may affect how the Site works.

Marketing

We'll only send you marketing emails or SMS if you've agreed to receive them. Every message has an unsubscribe option. Order and service messages will still be sent while you have an active order.

Keeping it secure

We use secure platforms and limit access to staff who need it. We keep licence and sale records for as long as our licence conditions and tax law require. We securely delete or de-identify other information when we no longer need it.

Children

Our online store is for adults. For kids' workshops, we collect only the information we need from a parent, guardian or school to run the session safely, and we won't publish photos of children without permission.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by emailing info@biotastudio.com.au. If you have a privacy concern, contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy. The latest version will always be on this page.