Contact Us
Reach out anytime. We’re here to help with your questions or feedback.
Frequently Asked Questions
Our Sydney store is in Shop 5, 450 Elizabeth Street, Surry Hills NSW 2010, a short walk from Central Station. We’re open Wednesday to Friday 11am to 6pm, and Saturday and Sunday 11am to 4pm. Closed Monday and Tuesday.
Sometime we're out doing large installations, but we rarely close the store, on the off chance it may be one of those days, we always keep our online google hours live, so please check there first.
Not everything. Our Surry Hills store is small, so we keep in-store stock limited. Supplies, substrates and invertebrates are often on the shelf, but call (02) 7813 9640 before visiting for a specific item. Reptiles and frogs are sold online only because of permit requirements.
No. All reptiles and amphibians are sold online only, due to permit requirements, and there’s a good reason behind how we do it.
We partner with more than 80 trusted breeders across Australia. Instead of keeping animals in a small shop, we visit the breeder and inspect each animal in its home setup, where it’s settled and not being moved around. We pick the healthiest, calmest animal for you, matched to how you plan to keep it.
Once it’s chosen, you can collect it from the breeder, or we arrange delivery to you. The inspection visit and delivery cost nothing extra; the only extra charge is air freight, when an animal has to fly.
That matters most for first-time keepers, who often can’t tell what condition an animal has been kept in, or spot any possible heath issues before the expensive vet bill.
In most states, yes.
You must have a reptile license BEFORE picking up the order, Arrange with us a pickup date, and/or Application Number.
After ordering, email your licence details to info@biotastudio.com.au or add them to your order notes. If we don’t have them, we’ll contact you by SMS or email before your order ships. See our [Reptile & Frog Licensing guide].
Yes. Supplies ship within 1 to 2 business days and usually arrive 1 to 3 days later. Live animals ship to every state except the Northern Territory and Tasmania.
Every Monday and Tuesday, so they’re never in transit over a weekend. Order by 11am Sunday to ship that week. We hold orders during very hot or cold weather and let you know if yours is affected.
Fill in the quote form on our [Custom Enclosures] page. An enclosure designer will contact you within 24 hours.
Contact us within one hour of delivery with a photo and we’ll send a replacement, with free shipping.
Yes. We design zoo exhibits Australia-wide, run school workshops across Sydney, and lease living ecosystem displays to offices, clinics and hotels. Choose the matching option in the contact form so your enquiry reaches the right person.
All workshops are by appointment. Book through our [Workshops] page.
We’re happy to talk through husbandry, such as temperature, humidity and diet, but we’re not vets. If your animal seems unwell, see a reptile vet.
Yes, we can. We can arrange pickup, or drop off the specimen to the nearest Herp Society, or take them in as our own. This isn't done through the store; it's arranged privately between you and us (staff). What's more important to note is to never release an unwanted animal into the wild; it’s illegal and harmful to native wildlife, and will most likely lead to your animal dying from stress, or starvation.
We aim to reply to all enquiries within one business day. For anything urgent about a live order, call us on (02) 7813 9640, or message us on Instagram, or on Whatsapp 0493199064.